Refund policy

60-Day Money-Back Guarantee

We stand behind everything we sell. If you're not happy with your order for any reason, you can request a full refund within 60 days of delivery.

Wrong size? Size exchanges are free within 60 days — just email us with your order number and the size you need, and we'll sort it out.

How to start a refund or exchange: Email support@heirloomgoods.shop with your order number and a short note about what went wrong. We'll reply with simple next steps — no restocking fees, no fuss.

Refund timing: Once approved, we'll process your refund to your original payment method within 5–10 business days. Depending on your bank or card issuer, it may take a few additional days to appear.

Questions? Contact us any time at support@heirloomgoods.shop and we'll be happy to help.